Cancellation Policy

You may cancel your order before it has been shipped. If you wish to cancel, please contact our customer service team at hello@govitalflow.com as soon as possible. We will make every effort to accommodate your request.

Refund Policy

• Eligibility for Refunds: If you receive a defective or damaged product, or if the product differs from what was ordered, you are eligible for a full refund.
• Requesting a Refund: To request a refund, please contact us within 14 days of receiving your order. Provide proof of purchase and clear images of the damaged or incorrect product.
• Refund Process: Refunds will be issued to the original payment method once we have received the returned product. Please allow up to 7-10 business days for the refund to reflect in your account.
• Return Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect.

Non-Refundable Items

Products that have been opened or used cannot be refunded unless defective. Custom or personalized orders are also non-refundable.